Job Title: Front Desk Team Lead
Pay rate: $18.00/hour
Company: Aspen Park Vet Hospital
Location: 25871 Duran Ave, Conifer, CO 80433
Work Schedule: 30+ hours per week between Mon-Fri 7:30a-5:30p, Sat 7:30a-12:30p
About Aspen Park Vet Hospital: Aspen Park Vet Hospital is a growing and compassionate veterinary practice dedicated to providing exceptional holistic care to animals and their owners. We are committed to fostering a positive and supportive environment for both our clients and our team.
Job Summary: The Front Desk Team Lead at Aspen Park Vet Hospital is a key leadership role focused on building a strong, cohesive team to ensure a seamless and positive client experience. The ideal candidate is a motivational and empathetic leader with a passion for developing people by seeking to understand their needs. This role is crucial for fostering a collaborative environment, guiding daily operations, and continuously improving team performance and client satisfaction through support and mentorship.
Responsibilities:
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Support, train, and mentor the front desk team, focusing on individual and collective growth to build a collaborative and highly effective unit.
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Serve as the first point of contact for escalated client issues, resolving complaints effectively and empathetically.
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Organize and manage the daily workflow and scheduling for the front desk team.
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Enhance the overall customer experience by identifying opportunities for process improvements and implementing changes to boost efficiency.
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Collaborate closely with all departments to ensure seamless communication and coordination of patient care.
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Foster a positive and supportive team environment, promoting open communication and mutual respect.
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Set an example of integrity, professionalism, and dedication to providing exceptional customer service.
Qualifications:
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2+ years of proven experience in a customer service, team lead, or supervisory role.
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A genuine desire to build a strong team by seeking to understand employees, not just seeking to be understood.
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Experience in a veterinary or medical office setting is preferred, but not required.
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Excellent communication, interpersonal, and problem-solving skills with a talent for de-escalation.
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Strong organizational skills and attention to detail.
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A passion for training and developing team members.
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A desire to provide excellent customer service that improves and evolves over time.
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High school diploma or equivalent required.
Benefits:
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Medical, Dental, Vision, Paid Sick Leave, and more.
To Apply:
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Please submit your resume and cover letter to ASPENPARKVETAP@GMAIL.COM
